If you are dissatisfied with the actions of the DFSA or its employees in a regulatory matter, you are encouraged to initially seek an appointment with the employee or with the Director of his or her relevant department to resolve the matter.
If you remain dissatisfied, or prefer to make a formal complaint, you may use the process outlined on this website. Any such complaints will be initially received and assessed by the Office of General Counsel, and handled in confidence by the DFSA.
If you wish to make such a complaint go directly to the Complaints Form to submit your complaint online or deliver it directly to the Office of General Counsel.
The Office of General Counsel will determine the appropriate person in the DFSA to assess and resolve your complaint. You may expect the Office of General Counsel itself to handle the complaint if it involves an allegation of ethical misconduct or dishonesty, improper use of information, conflict of interest, or breach of laws or regulations.
If your complaint is against a DFSA employee, be aware that it will be necessary for the person handling the complaint to contact the person you have complained about.
Once you submit your complaint you will be notified by email or mail that it has been received, and who will be handling the matter.