Not all problems are grounds for a complaint. We can only deal with complaints that fall within our jurisdiction or have the potential to adversely affect our jurisdiction. We may not be able to assist you directly if your complaint falls into one of the following categories:
• Involves conduct that does not contravene a Law or Rule administered by the DFSA
• Involves conduct regulated by another regulator
If your complaint falls into any of the above categories then you may wish to contact the following agencies for assistance:
• Emirates Securities and Commodities Authority
• UAE Central Bank
• Dubai Police
• Insurance Authority of the UAE